Return Policy

At Cometrue, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return the item within 14 days of receiving it, provided it meets the following conditions:

Eligibility for Returns

• Unused and Unopened: The item must be unused and in its original, unopened packaging.
• 14-Day Return Window: You have 14 days from the date of delivery to initiate a return.

How to Return Your Item

To return your product, please contact us via the contact us page on our website to receive return instructions. Please include your receipt or proof of purchase in the return package.

Return Shipping Costs

• Customer Responsibility: You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable.
• Trackable Shipping: We recommend using a trackable shipping service or purchasing shipping insurance, especially for items over $75, as we cannot guarantee that we will receive your returned item.

Refund Process

Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

Non-Returnable Items

Please note that items that have been opened, used, or are not in their original condition are not eligible for return.

Thank you for shopping with Cometrue. We appreciate your understanding and cooperation with our return policy. If you have any further questions, please do not hesitate to contact us via the contact us page on our website.